Essential Duties

This position includes, but is not limited to, the following essential functions:

Treatment, Therapeutic Environment, and Engagement

• Treat people we serve with dignity, respect, equity and unconditional positive regard.
• Uphold and integrate principles of a trauma-informed system of care, including safety, trustworthiness & transparency, collaboration & mutuality, empowerment, and historical & cultural considerations.
• Actively participate in fostering a therapeutic environment in a manner that facilitates progress toward individualized treatment goals. 
• Support resident engagement and social connection, both within Company programming and in the external community.
• Regularly review all resident treatment plans and carry out identified interventions aligned with individual treatment goals.
• Actively participate in activity programming, community events, and in both group and individual endeavors that support residents' interests and treatment needs. This may include both on-site and community-based programming.   
• Support residents in activities of daily living (including but not limited to laundry, room checks, hygiene, nutrition, etc.) in accordance with individual treatment plan and best practices.
• Establish positive therapeutic rapport with residents, maintaining therapeutic boundaries in accordance with policies, procedures, and assigned training content.
• Supervise residents' self-administration of medication. Complete required training and review relevant policies, procedures and regulations pertaining to supervision of residents' self-administration of medication.
• Provide transportation for residents to and from appointments or other designated activities as assigned by the Program Manager.
• Provide emergency response and/or intervention for residents within the scope of training protocols, as outlined by policies and licensing regulations. This includes medical, psychiatric or behavioral crises.
• Communicate resident needs to Program Manager and other relevant team members in a timely manner in accordance with degree of urgency to promote safety and support for the individual and the milieu.
• Complete visual checks on residents during awake overnight shifts, as part of crisis intervention, or as assigned by Program Manager or designee 
• Follow disaster plan/fire/emergency response protocols as needed/directed.

Documentation/Use of Electronic Systems

• Utilize the electronic health record system to complete daily service notes and other resident treatment documentation, as assigned by Program Manager and in accordance with policies, procedures, licensing regulations and best practice standards of person-centered care.
• Utilize all electronic systems essential to assigned duties, including Microsoft 365, Datis, Relias and NetSuite.
• Utilize Company email for internal communication. Check email during each shift to ensure important communications are received.

Supervision and Training

• Attend all required staff meetings and training as scheduled, and complete all trainings assigned in Relias in a timely manner. If unable to attend required meetings or trainings, proactively communicate needs with Program Manager and make alternative arrangements to review all meeting/training content.
• Attend and actively engage in regularly scheduled supervision.
• Communicate concerns and challenges to supervisor in a timely manner.
• Complete Relias trainings on or before due date in accordance with internal policies and licensing requirements.

General Responsibilities

• Exercise professionalism and conduct in line with the organization's mission.
• Understand and uphold Company's community expectations, policies and procedures, licensing regulations, and standards of care.
• Monitor and maintain the physical environment ensuring all space and equipment is clean and in good working order. Items or conditions requiring attention are to be communicated to the Program Manager promptly. Uphold cleanliness standards to promote a therapeutic caregiving environment for residents.
• Work as a collaborative member of an interdisciplinary team.  Establish and maintain positive working rapport with other team members. Observe professional conduct and communication with other team members. Actively contribute to positive workplace culture and strong staff morale.
• Consistently with clients, family members, external supports, vendors and visitors professionally and respectfully, in accordance with signed release of information and HIPAA regulations.
• Will be aware of and comply with all HIPAA regulations in coordination with the HIPAA Compliance Officer.
• Will abide by all Company policies.
• Work all regularly scheduled shifts and exercise a reasonable degree of flexibility to work in accordance with the organization's needs (e.g. unforeseen emergency-based staffing shortages). Communicate scheduling changes and/or needs to the Program Manager (or scheduling designee) in a timely and proactive manner and in accordance with the organization's policies and procedures. When feasible, find coverage for planned absences.  Seek advance approval for overtime.
• Other duties as assigned by supervisory personnel.

To perform this job successfully, the individual must be able to perform each essential responsibility satisfactorily. 

Required Qualifications, Knowledge, Skills, and Abilities (QKSAs)

• Must be at least 18 years of age.
• High School Diploma or equivalent.
• A valid and current driver's license and the ability to maintain a driving record acceptable by the Company insurer guidelines are required.  The Company will run a pre-hire and annual MVR to review the employee's driving record. Employees are not allowed to drive clients in personal vehicles.
• Ability to obtain certification in CPR and First Aid.
• Ability to work independently and as part of a team.  Bring a positive attitude and team player mentality. 
• Embraces change and sets goals that align with the Company's vision.
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• The ability to act as a positive role model.
• Possess effective verbal and written communication skills.
• Possess effective problem solving, decision making and organizational skills.
• Willingness to learn as part of on-the-job training
• Provides clear communication and shares information regularly and concisely.
• Holds themselves accountable for their performance. Committed to self-improvement.
• Strong interpersonal skills and ability to maintain effective professional relationships.
• Quickly learn new software and navigate the internet with ease.

Preferred Qualifications, Knowledge, Skills, and Abilities (QKSAs)

• Additional education in a human service-related field.
• At least one year of experience working in direct care or with adults with mental health needs.
• Working knowledge of mental health diagnoses.

Physical Demands and Working Conditions

These physical demands and working conditions are representative of the requirements necessary for an employee to successfully perform the essentials functions of this job.  Reasonable accommodation may be provided upon request to enable people with disabilities to perform the described essential functions of this position.   

While performing the responsibilities of this job, the employee is required to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.  Must observe details at close range and at a distance.  Frequently moves about inside building(s) to assist residents.  Frequently operates a computer and other office equipment such as a printer. Occasionally moves equipment or items up to 50 pounds.  Occasionally stoops, kneels, crouches or crawls to assist residents. Occasionally ascends/descends a ladder or stairs to assist residents.  

Working conditions are normal for a home environment.  Based on the residents' served needs, the environment will change according to seasons while accessing the community.  The noise level in the work environment is usually quiet to moderate. 

Work may require occasional weekend and/or evening work.

The employee must travel between locations and occasionally attend seminars which may require an overnight stay.